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Contact information and business hours

Insurance advice

For a quote or advice on insuring your auto, home or recreational vehicle.
(Monday to Friday, 8 a.m. to 8 p.m.; Saturday, 8 a.m. to 4 p.m.)

 

By email

Email us

 

By phone

By phone:1-877-699-9923

Claims (24/7)

In case of a loss or emergency anywhere in North America, contact us to file a claim.

 

Online

File a claim

 

By phone

1-888-785-5502

Outside North America:
(Country code) + 800-463-5666-6
View the list of countries served by our international toll-free claim number.

 

By fax

Call us and we will give you the fax number for your claims advisor

Customer assistance

 

Desjardins Identity Theft Assistance (24/7)

 

By phone

1-877-771-3285

Payment

Contact us for questions or to change your payment options.
(Monday to Friday, 8 a.m. to 8 p.m. [ET]; Saturday, 8 a.m. to 4 p.m. [ET])

 

By phone

1-800-794-0008

Customer Relations Centre

Give us your feedback
(Monday to Friday, 8 a.m. to 5 p.m.)

 

By email

Email us

 

By phone

1-800-794-0008

 

By mail

Desjardins Insurance
P.O. Box 7065, Station A
Mississauga ON L5A 4K7

Pet insurance

 

Insurance advice

To get a quote or advice on your pet insurance.
(Monday to Thursday, 8 a.m. to 11 p.m. [CT]; Friday, 8 a.m. to 9 p.m. [CT]; Saturday, 9 a.m. to 8 p.m. [CT])

 

By phone

1-855-343-9393

 

By fax

1-866-322-5246

 

Claims

In case of an emergency in Canada or in United Stated, contact us to file a claim.
(Monday to Thursday, 7 a.m. to 10 p.m. [CT]; Friday, 7 a.m. to 8 p.m. [CT]; Saturday, 8 a.m. to 7 p.m. [CT])

 

By phone

1-800-581-0580

 

By fax

1-866-501-5580
(For Pet insurance claims only)

Reserved for veterinary clinics to fax us medical records or supporting documents: 1-866-501-5581

 

Payment

Contact us for questions or to change your payment options.
(Monday to Thursday, 7 a.m. to 10 p.m. [CT]; Friday, 7 a.m. to 8 p.m. [CT]; Saturday, 8 a.m. to 7 p.m. [CT])

 

By phone

1-855-343-9393

 

By mail

The Desjardins Pet Insurance Program
300-600 Empress Street
Winnipeg MB R3G 0R5